Filtering Data in Reports

When you initially generate a report, and it contains more data than you need, you can narrow the data shown in the report by using filters that query the database. For example, if the initial date range was one month, you can change the filter to include just one week. Each report (except for the Queue Summary Report) contains at least one filter for refining the included data. The filters are located at the top of the report and can be changed at any time by entering information in the fields or selecting items from the drop-down lists. Generally, you can select to include all or one item from the drop-down lists.