Operational Reports
Operational reports describe the state of the system during the report period specified.
These reports provide managers and supervisors with information on how efficiently individual workers process applications. Operational report results can be used when making staffing decisions and staff productivity evaluations.
- Covered Topics
- Application Status Summary Report
Use the Application Status Summary Report to ensure that applications are not overlooked and to determine whether applications are accumulating in a particular status. - Queue Summary Report
The Queue Summary Report allows managers to know how much work is in each queue and to compare workloads across all queues. - Operator Performance Report
The Operator Performance Report shows the number of applications each user processes over a specified time period.