Operator Performance Report
The Operator Performance Report shows the number of applications each user processes over a specified time period.
This information can be used to determine which tasks a staff member performs the most, and to analyze each person's efficiency in performing various tasks. The report can help with managing staff, determining when training may be necessary, and recognizing the need for changes in staffing.
This report is specific to the workflow and application status values you have configured in your template. Note that the report does not automatically include a new application status if it is added to either the Consumer, Synchronous Consumer, or Small Business template. You must use FICO Application Studio Designer to reflect the new status in the report.
The following report is an example of the models used in the Small Business template. The headers represent the states of an application for that template.
The report shows the counts of new applications entered and of applications processed under the following activities:
- Application Entry
- Application Update
- Duplicate Resolution
- Verification
- Review Resolution
- Pending Credit Offer Entry
- Withdraw
To generate the Operator Performance Report, specify the from and to date range.
| Status | Field name | Description |
|---|---|---|
| Application Entry | Application Submitted | The number of applications submitted by the user during application entry on the Create Application page. |
| Save Incomplete | The number of applications saved by the user during application entry on the Create Application page. | |
| Application Update | Edit Application | The number of applications edited by the user during application review, verification, or credit offer entry. |
| Withdraw | The number of applications withdrawn by the user while on the Application Edit page. | |
| Duplicate Resolution | No Duplicate Apps Found | The number of applications for which no duplicate was found by the user during duplicate resolution. |
| Duplicate Found | The number of duplicate applications found by the user during duplicate resolution. | |
| Withdraw | The number of applications withdrawn by the user during duplicate resolution. | |
| Verification | Verification Complete | The number of application verifications completed by the user. |
| Withdraw | The number of applications withdrawn by the user during verification. | |
| Review Resolution | Approve | The number of applications approved by the user during review resolution. |
| Approve Counter | The number of applications for which the user made a counter offer during review resolution. | |
| Decline | The number of applications declined by the user during review resolution. | |
| Additional CRA Report | The number of applications for which the user purchased an additional CRA report during review resolution. | |
| Override Application | The number of applications for which the user performed an override and entered a counter offer during review resolution. | |
| Withdraw | The number of applications withdrawn by the user during review resolution. | |
| Pending Credit Offer Entry | Approve | The number of applications approved by the user during credit offer entry. |
| Approve Counter | The number of applications for which the user made a counter offer during credit offer entry. | |
| Decline | The number of applications declined by the user during credit offer entry. | |
| Additional CRA Report | The number of applications for which the user purchased an additional CRA report during credit offer entry. | |
| Withdraw | The number of applications withdrawn by the user during credit offer entry. |