Finding and Viewing User Information

As an administrator with the proper permissions, you can search for users whose information you want to view or update.

The search field on the Users page allows you to find a user in the system by entering a name or email address. You also have the option to search only for active users or active and inactive users.

  1. In the task menu, click Security and then in the security navigation pane, click Users.
  2. Search for a user by using one of the following methods:
    • if you know the exact information for a user, enter a Name or an Email address as the search criterion.

    • If you do not know the exact information for a user, search for a user by entering at least one character of the name or email address as the search criterion.

  3. Click Search.
    If any users match the search criteria, the users will be listed in a table on the page. To view details about a user (such as assigned groups, queues, and roles), click the Expand Row icon next to the user's name. To view additional details about the profile of the user or to update user information, click the Edit user icon.

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