Create queues so that users or groups can work on the applications held in them.Users can have more than one queue of applications to work on, and the order in which applications in the queues are worked is defined by the administrator.
Assign users or groups to a queue so they can work on applications in that queue. You would usually assign a user or a group to a specific queue if, for example, you had a queue of sensitive applications that must only be worked by certain people.
When assigning queues to a group, you can specify the queues that members of the group can work on. Any queue can be assigned to any group in your hierarchical structure.
When creating a queue, set the properties that control the end user interface and processing (for example, select the application attributes to appear in the table for a work queue, and then configure the filter criteria for that work queue.)
As an administrator, you can specify a queue as a personal queue and select a field to be used to match the user logged in. The selected field is associated with the user name of the current user and displayed in the queue selection criteria. The fields in the drop-down list are not available for selection as filter criteria.
By default, the following fields are available when creating queues in the
Application Processing Module. The default fields available are the same for both the Consumer and the Small Business templates. If you require additional fields other than the ones listed, use the
FICO Application Studio Designer to create and add those fields to the system.
- Address City
- Address Country
- Address Line 1
- Address Line 2
- Address Postal Code
- Address State
- Applicant Annual Salary
- Applicant Birth Date
- Applicant CRA Purchased Count
- Applicant Debt To Income Ratio
- Applicant Dependants
- Applicant Email Address
- Applicant Emp. Months
- Applicant Emp. Start Date
- Applicant Employer Name
- Applicant Employment Type
- Applicant First Name
- Applicant Full Name
- Applicant Home Phone
- Applicant Housing Debt To Income Ratio
- Applicant Housing Ratio
- Applicant Id Place Issued
- Applicant Id Type
- Applicant Identification Number
- Applicant Is Existing Customer
- Applicant Is Our Employee
- Applicant Last Name
- Applicant Marital Status
- Applicant Middle Name
- Applicant Monthly Expenses
- Applicant Monthly Income
- Applicant Net Monthly Income
- Applicant Personal Id Number
- Applicant Phone Number
- Applicant Phone Type
- Applicant Prefix Name
- Applicant Reference Account
- Applicant Suffix Name
- Applicant Total Assets
- Applicant Total Liability
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- Applicant Total Monthly Housing Expense
- Applicant Total Monthly Liabilities
- Applicant Type
- Applicant Unique Id Number
- Application Created By
- Application Created Date Time
- Application Debt Ratio
- Application Decision Party
- Application Expiration Date Time
- Application External Id
- Application Housing Debt Ratio
- Application Housing Ratio
- Application Id Matched To
- Application Is CRARequired
- Application Is Duplicate
- Application Is Verified
- Application Is Withdrawn
- Application Loan Officer
- Application Loan Source
- Application Lock Expire Date Time
- Application Locked By
- Application Locked Date Time
- Application Number
- Application Organization
- Application Override Reason
- Application Product Requested
- Application Received By
- Application Received Date
- Application Status
- Application Status Change Date Time
- Application Submitted By
- Application Submitted Date Time
- Application Total Net Gross Income
- Application Updated By
- Application Updated Date Time
- Application Updated by User
- Application Withdraw Reason
- Product Credit Limit Requested
- Product Frequency Requested
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