If the system is configures for both duplicate checks and velocity checks, there could be applications that are both, duplicates as well as fraud applications. For such applications, you need to perform both duplicate resolution and fraud resolution.
To resolve the fraud application issue, your system has to be configured to perform velocity check when a new consumer credit application is submitted and the velocity check event must be included in the synchronous workflow used for application processing. When the system is configured for velocity check, the system checks to make sure that the new application is not a fraud application. Fraud resolution is a human task to determine whether an application should be flagged as fraud and if the application should be withdrawn. The workflow stops till the human activity of fraud resolution is complete. To resolve duplicate applications issue, your system has to be configured to perform duplicate application checks when a new consumer credit application is submitted and the duplicate resolution event must be included in the synchronous workflow used for application processing. When the system is configured for duplicate checks, the system checks to make sure that the new application is not a duplicate of an existing application. Duplicate resolution is a human task to determine whether an application should be flagged as a duplicate of another and if the application should be withdrawn. The workflow stops till the human activity of duplicate resolution is complete.
When an application matches other applications, both at the duplicate application check and velocity check, the application moves to the
Pending Duplicate and Fraud Resolution page.
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To resolve the application status, review the following information:
- The information at the top of the
Resolve Application <Application ID Number> for <Applicant Name> page.
- The information in the
Matched Applications pane, which provides a summary of the information for the application or applications.
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Evaluate all applications in the list and perform one of the actions given below:
- If the current application is a duplicate, click
Yes under the
Matched? column and then click
Duplicate <Application ID Number>. If you select these options, the duplicate application is declined and moves to Withdraw Archive.
- If the application is a duplicate and fraud, click
Duplicate and Fraud. The application is declined and moves to Withdrawal Archive.
- If the application is neither a duplicate nor a fraud, click
Neither Duplicate Nor Fraud. The application processing continues as per the workflow.