Application Processing
Use the
My Queues pane on the
Home page to select and process applications within queues that require manual intervention, such as review, verification, duplicate check resolution, or credit offer entry. For synchronous consumer applications, the processing happens automatically and you can take the required action on an application.
During application processing, an application moves from one processing state, or status, to another based on the actions performed on it. While the application is waiting for the next processing step or action, depending on how your system is configured and the status of the application, it may be held in a queue.
A queue is a logical list of applications that have been filtered and ordered according to criteria specified by your administrator. The
Application Processing Module provides the following types of queues:
- Manual queue (When you work on a manual queue, you can choose to search, open and process any application from the queue.)
- Priority queue (When you work in a priority queue, you can process applications only in the sequence determined by your administrator.)
Your administrator may have created either a manual queue, or a priority queue, or both. Your installation may have different queues that have been configured by your company.
 | Note: In synchronous consumer template, synchronous workfows are used, where the user does not land on the Search page after submitting an application. The application is procesed as per the workflow configured. The user who has the necessary permissions to process the application does not land on the Search page and directly views the application in the relevant pages, such as Pending Verification or Pending Duplicate Resolution.
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These queues may be created using the queues management page. Each queue has a status of Active or Inactive. When a queue is active, users can be assigned applications from that queue.
A queue may be placed in an Inactive status to prevent users from actively working from it.
If a queue is removed from service, it will not be visible in the user's queue list.
 | See Also: For more information on queues and how to create them, see the
FICO Origination Manager Application Processing Module Administrator's Guide.
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In addition, the following queue capabilities are provided with the Application Processing Module:
- Search Application (A search capability that enables you to see the list of applications and perform a search based on the criteria defined by the administrator.)
- Processing Errors (A capability that enables the listing of erroneous applications.)