When an application requires a manual review and decision by an analyst or manager, it is placed in a queue your administrator may have defined for pending reviews where you can access and review all gathered data and make a decision, or request additional data. With synchronous consumer applications, there is no queue and you can open the application directly.
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To access an application that is in a review queue, click the queue that your administrator may have created and defined for pending review status in the
My Queues pane on the
Home page.
| Note: When you are working on the priority queue, the applications are displayed in the sequence that is determined by your administrator.
|
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For synchronous consumer credit applications, directly open the application.
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Review the information presented in the
Application Overview,
Details of <Applicant Name>,
Decision Scores, and
Credit Offer Details panes.
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To review additional information about the application, click on any link that appears in the
Application Information navigation pane.
The options that appear vary based on your permissions, and may include any of the following:
- Application Overview
- Details of <Applicant Name>
- Decision Scores
- Credit Offer Details
- Decision
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In the Credit Offer Details pane, use
Evaluate to evaluate a CRA purchase and score for an applicant.
If the application needs any editing, use
Edit this application from the side menu.
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In the
Decision pane, select a decision from the options presented.
Decision options may include the following items:
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Approve
- Decline
- Exit Without Saving
- Withdraw Application
- and open next case
| Note: The application statuses and review pages are configurable. Your view depends on what the administrators may have configured for you. The application is processed based on the decision option you have selected.Use the
FICO Application Studio Designer to make modifications.
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In the
Score Override reason field, select a reason for overriding the original requested offer.
This field becomes
required only in one of the following scenarios:
- When the recommended score decision is
Approve and you are declining the application.
- When the recommended score decision is
Decline and you are approving the application.
In all other cases, the
Score Override reason is non-mandatory.
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Click
Approve.
Alternately, click
Decline if you must decline the credit application. You can also use the
Exit Without Saving option.
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(Optional) Select the
and open next case check box to access the next case in the queue.
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(Optional) To withdraw the application from the system, click
Withdraw Application.
Note: When you are working on the priority queue, the applications are displayed in the sequence that is determined by your administrator.