Resolving Duplicate Applications for the Consumer Line of Business

If your system has been configured to perform duplicate application checks (see the "Setting Duplicate Application Parameters for the Consumer Credit Applications" topic in the FICO Origination Manager Application Processing Module Administrator's Guide), when a new consumer credit application is submitted, the system checks to make sure that the new application is not a duplicate of an existing application. If similar applications are found, the new application is placed in the queue you may have defined for duplicate resolution so that it can be reviewed and resolved. Duplicates are checked only against submitted applications; applications that have been saved but not submitted are not checked. Determine whether an application is a duplicate of another by locating the application directly or by accessing the queue you may have defined for duplicate resolution, and viewing and comparing the new application with similar existing applications.
Note: If your system uses more than one line of business, select OM APM Consumer from the Line of Business drop-down list in the top-level menu.
  1. To look for a duplicate application, perform one of the following steps:
    • Search for an application in the Pending Duplicate Resolution status and open it.
    • Access and open an application from the queue that your administrator may have created and defined for duplicate applications in the My Queues pane on the Home page.
      Note: When you are working on the priority queue, the applications are displayed in the sequence that is determined by your administrator.
  2. To resolve the application's status, review the following information:
    • The information at the top of the Resolve Application <Application ID Number> for <Applicant Name> page, which provides a summary of the information for the selected application.
    • The information in the Matched Applications pane, which provides a summary of the information for the application or applications that are similar.
  3. (Optional) Review additional information by clicking the application number links in the Matched Applications pane.
  4. If there are additional similar applications, review each one to determine whether the application being evaluated is a duplicate of any one of them.
  5. After all similar applications have been evaluated, perform one of the following steps:
    • If the current application is a duplicate, click Yes under the Matched? column and then click Duplicate <Application ID Number>. If you select these options, the duplicate application is declined with a status of Duplicate Application.
    • If the current application is not a duplicate, click Not Duplicate. The application is processed as normal.
  6. (Optional) Select the and open next case check box to access the next case in the existing queue.
    A user with proper permissions can withdraw the application from a Pending Duplicate Resolution state and can move to the next case. If you select and open next case and then click Withdraw Application, the system indicates that the application has been withdrawn successfully. The application then moves to a Pending Withdrawal Archive state, and the next application in the queue appears.

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