Maintaining Groups
Administrators with the proper permissions can search for groups and update the group profiles.
If a group already assigned to a user is modified, the user's roles change immediately. For example, if the role to assign queues is removed from a group, then all users assigned to that group are no longer able to assign queues.
- Covered Topics
- Editing Group Details
Administrators with the proper permissions can view or edit group details and select an Active or Inactive status for the group. - Editing Roles Assigned to a Group
Administrators with the proper permissions can view and edit the roles assigned to the current group. - Editing Users Assigned to a Group
Administrators with the proper permissions can view or edit user assignments.