Resolving Duplicate Applications for Synchronous Consumer Line of Business
To resolve duplicate applications issue, your system has to be configured to perform duplicate application checks when a new consumer credit application is submitted and the duplicate resolution event must be included in the synchronous workflow used for application processing. When the system is configured for duplicate checks, the system checks to make sure that the new application is not a duplicate of an existing application. Duplicate resolution is a human task to determine whether an application should be flagged as a duplicate of another and if the application should be witdrawn. The workflow stops till the human activity of duplicate resolution is complete.
To resolve the application's status, review the following information:
- The information at the top of the Resolve Application <Application ID Number> for <Applicant Name> page, which provides a summary of the information for the selected application.
- The information in the Matched Applications pane, which provides a summary of the information for the application or applications that are similar.
- (Optional) Review additional information by clicking the application number links in the Matched Applications pane.
- If there are additional similar applications, review each one to determine whether the application being evaluated is a duplicate of any one of them.
- After all similar applications have been evaluated, perform one of the following steps:
- If the current application is a duplicate, click Yes under the Matched? column and then click Duplicate <Application ID Number>. If you select these options, the duplicate application is declined and moves to Withdraw Archive.
- If the current application is not a duplicate, click Not Duplicate. The application is processed as normal.
 | Note: In the Synchronous Consumer template, once the duplicate resolution task is completed, the workflow proceeds to the next step.
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