Troubleshooting This appendix offers solutions that may be helpful as you use Origination Manager. Covered TopicsBefore Contacting Product SupportIf you experience Origination Manager errors, consult this section, as well as the related documentation. Service ErrorsYou may encounter errors during a service call. The process of resolving a service error begins when you access erroneous applications that are in the application processing errors queue. Queue IssuesInvalid queue definitions are one of the issues you may encounter when working with queues. Decision Module Communication IssuesThe Application Processing Module communicates with the Decision Module using Simple Object Access Protocol (SOAP) over Internet Protocol (IP). Home TroubleshootingOrigination Manager Application Processing Module Help
Troubleshooting This appendix offers solutions that may be helpful as you use Origination Manager. Covered TopicsBefore Contacting Product SupportIf you experience Origination Manager errors, consult this section, as well as the related documentation. Service ErrorsYou may encounter errors during a service call. The process of resolving a service error begins when you access erroneous applications that are in the application processing errors queue. Queue IssuesInvalid queue definitions are one of the issues you may encounter when working with queues. Decision Module Communication IssuesThe Application Processing Module communicates with the Decision Module using Simple Object Access Protocol (SOAP) over Internet Protocol (IP). Home TroubleshootingOrigination Manager Application Processing Module Help